Privacy Policy

CayesDesk is built for high-ticket private clinics that need missed-call and after-hours concierge coverage without weakening patient privacy. We treat clinic communication, caller details, and conversion rules as sensitive information.

CayesDesk explicitly guarantees that no patient data, call audio, or transcripts are ever used to train public Large Language Models (LLMs) or foundational AI models such as OpenAI, Gemini, or ElevenLabs. Patient data processed through CayesDesk is securely siloed, processed momentarily to provide the immediate service, such as routing a summary SMS to your staff, and handled in strict accordance with HIPAA.

We implement enterprise-grade security, including AES-256 encryption for data at rest and TLS 1.2+ for data in transit. We strictly utilize HIPAA-eligible infrastructure and sub-processors, including secure telecom providers and encrypted cloud hosts. We maintain downstream Business Associate Agreements (BAAs) with all critical sub-processors.

CayesDesk acts as an inbound routing and response system. By providing CayesDesk with staff phone numbers for SMS summaries, the Clinic consents to receive automated text messages from CayesDesk related to patient inquiries and system alerts.